Neometry
Quick Solutions
Quick solutions offer answers to the most common questions asked of our support department. If you cannot find an answer to your support question below, please contact our support department.
Billing Questions:
Shipping Questions:
Phone Questions:
Billing Questions:
How do I check my account balance? Top
Your account balance can be checked via your mobile phone by dialing *101# from your mobile phone while abroad, or by logging into the my account section of the Neometry website.
How can I refill my account? Top
Your account is refilled automatically, so there is no need to make a payment while abroad and no interruptions to your service.
Shipping Questions:
Can I track the shipping status of my phone? Top
Yes, you can track the shipping status by using the tracking number included with the shipping confirmation email sent by Neometry shortly after your order was processed.