Neometry
Frequently Asked Questions (FAQs)
- HOW DOES IT WORK?
- WHAT ARE THE REQUIREMENTS?
- WHAT IS A SIM CARD?
- WHAT IS GSM?
- WHAT ARE UNLOCKED PHONES?
- HOW DO I INSTALL A SIM CARD?
- AM I REQUIRED TO INSTALL SOFTWARE ON THE PHONE?
- IS IT LIKE USING SKYPE?
- WHAT IS A NEOMETRY TRAVEL SIM CARD?
- HOW DOES NEOMETRY TRAVEL SIM WORK?
- WHAT ARE NEOMETRY’S CALLING RATES?
- WILL I BE ABLE TO SEND AND RECEIVE TEXT MESSAGES (SMS)?
- WHAT PHONE NUMBERS ARE PROVIDED WITH NEOMETRY TRAVEL SIM?
- HOW GOOD IS THE SIGNAL QUALITY?
- HOW DO I MAKE A CALL?
- HOW DO I CHECK MY BALANCE?
- HOW DO I REFIL MY BALANCE?
- I AM NOT ABLE TO MAKE CALLS USING NEOMETRY TRAVEL SIM
- DOES NEOMETRY PROVIDE TECHNICAL SUPPORT?
GENERAL
HOW DOES IT WORK? Top
Neometry offers the best options for staying connected with very affordable calling plans and phones that you'll enjoy using while abroad. Ordering is also a simple process.
Choose the most suitable plan and package
Your package is delivered
Go on your trip
WHAT ARE THE REQUIREMENTS? Top
Everything that is required to take advantage of Neometry’s services is provided on our website. All that is needed is an unlocked GSM phone and a Neometry Travel SIM.
If you would like to use your own phone, please make sure that it is unlocked and supports 900/1800 GSM frequencies. Phones fully compatible with Neometry Travel SIM can be purchased or rented on our website.
WHAT IS A SIM CARD? Top
A Subscriber Identity Module (SIM) is used to identify a subscriber on mobile telephony devices (such as mobile phones). The SIM card allows users to change phones by simply removing the SIM card from one mobile phone and inserting it into another mobile phone.
WHAT IS GSM? Top
GSM (Global System for Mobile communications) is the most popular standard for mobile phones in the world. 82% of the global mobile market uses the standard, making international roaming very common between mobile phone operators and enabling subscribers to use their phones in many parts of the world.
WHAT ARE UNLOCKED PHONES? Top
A locked phone only recognizes a SIM card from a particular carrier. If the cell phone is unlocked, it will recognize a SIM card from any carrier. The "lock" is software setting that keeps the cell phone "loyal" to one carrier. In areas like the United States where carriers offer free or discounted phones with service plans, the phones are commonly locked so that they will not work with other carriers.
An easy way to find out if your phone is unlocked is to borrow a SIM card from a friend that subscribes to a different provider. If you are not able to make calls using another SIM card, your phone is probably locked.
HOW DO I INSTALL A SIM CARD? Top
Pop the chip out of the credit-card sized SIM card. With the back of the phone facing you, remove the battery cover. Remove the existing SIM card, and replace it with Neometry Travel SIM. Various phones may have specific way of installing a SIM card. Refer to your phone’s manual.
AM I REQUIRED TO INSTALL SOFTWARE ON THE PHONE? Top
No software is required to be installed on the phone in order to enjoy Neometry’s international calls at unbeatable rates. All you need is any unlocked GSM phone and a Neometry SIM card. (Both available for purchase or rent on our website)
IS IT LIKE USING SKYPE? Top
Not at all. In order to use Skype or any other service that requires you to install software on your cell phone, you have to have data reception on your phone. When traveling abroad, subscription to a local cellular service provider would be necessary.
Neometry service starts working as soon as you arrive at your destination!
NEOMETRY TRAVEL SIM
WHAT IS A NEOMETRY TRAVEL SIM CARD? Top
With Neometry Travel SIM card, you get mobile services in over 160 countries around the world, receive free incoming calls in over 54 countries and make calls at unbeatable prices.
HOW DOES NEOMETRY TRAVEL SIM WORK? Top
Neometry Travel SIM is based on Call Back technologies. After dialing, your call will be processed within seconds and your phone will ring. Upon receiving a call back, you will hear a ring tone, after which you will be connected to the other party.
WHAT ARE NEOMETRY’S CALLING RATES? Top
Neometry offers unbeatable rates for your cellular communication needs while traveling abroad. Click on Phones & Rates for pricing details.
WILL I BE ABLE TO SEND AND RECEIVE TEXT MESSAGES? (SMS)? Top
Yes, you can send and receive text messages using Neometry Travel SIM at very low rates. Click on Phones & Rates for pricing details.
WHAT PHONE NUMBERS ARE PROVIDED WITH NEOMETRY TRAVEL SIM? Top
Neometry Travel SIM is an international mobile service based out of Estonia and therefore comes with a number that has a +372 prefix. A local US number is also available for US customers.
HOW GOOD IS THE SIGNAL QUALITY? Top
In partnership with the largest communication companies from all around the globe, Neometry provides the best voice and data coverage available at your destination. Neometry operates in over 170 countries, including popular destinations such as China, Russia, Hong Kong, Thailand, Vietnam, United Kingdom, France, Germany, Italy and Spain.
HOW DO I MAKE A CALL? Top
Dial "+", country code, area code and the phone number. For example, to call to San-Francisco, dial +1-415-XXX-XXXX. Some countries require dialing "00" instead of "+". Please do not dial "011"!
After pressing the DIAL button on your phone, the display will read "Wait for call". Please wait few seconds and pick up the phone. You will hear a voice stating how much air time is available, after which you can speak to the person you are calling.
HOW DO I CHECK MY BALANCE? Top
To check your balance, dial 099 (your balance will be displayed on the phone's screen)
Or follow these steps:
Launch TRAVEL SIM-menu (see TRAVEL SIM instruction manual)
Select TravelSIM
Select Check Balance and wait for your balance to appear on the screen
HOW DO I REFIL MY BALANCE? Top
To refill your balance on the Neometry Travel SIM, please login to your account on our website and follow the instructions: www.neometry.com/activate
TECHNICAL ISSUES
I AM NOT ABLE TO MAKE CALLS USING NEOMETRY TRAVEL SIM Top
If you're not able to make an outgoing call, please dial *146*00, country code, city code, phone number, # and press the “Call” button. For example, to call to San-Francisco, dial *146*00 1-415-XXX-XXXX #, and press the “Call” button.
DOES NEOMETRY PROVIDE TECHNICAL SUPPORT? Top
Live support is available between the hours of 9am and 5pm Pacific Standard Time.
You can reach our support department by calling: +1 (866) 447-8232.
You can email our support department at support@neometry.com,
we respond to all email support inquiries within 24 hours,
or you can use the convenient form by clicking here.